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TCS Hiring for Service Desk in Noida – Delhi NCR
A Service Desk job is all about being the helpful hand that keeps everything running smoothly for people when they face tech issues. Whether you’re supporting your colleagues or customers, you’ll be the first point of contact when things go wrong, from software glitches to hardware hiccups. You will troubleshoot problems, find solutions, and ensure that everything is on track. It’s a role that values your communication skills, your ability to solve problems, and your friendly, customer-first approach. Expect to work in a fast-paced environment, offering support over the phone, email, or chat, while also keeping track of the issues you’ve resolved.
Greetings!
We have an opening for TCS, Noida “Service Desk”
Skill : Service Desk
Experience : 2 – 8 Years
Location: Noida
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Required Skills: Service Desk, Support, SLA (Target: L1)
We’re looking for someone with experience as a Help Desk Technician or in a customer support role. A solid understanding of computer systems, mobile devices, and other tech products is key. You should be a strong problem solver, able to quickly diagnose and fix basic technical issues. Excellent communication skills, both verbal and written, are essential—you’re the person who’ll need to explain things clearly and effectively to different people, making tech easy to understand for everyone.
Responsibilities
- You’ll be the first person customers reach out to when they need technical help, whether it’s over the phone, chat, or email.
- You’ll troubleshoot issues remotely by asking the right questions and using diagnostic tools to find solutions.
- You’ll guide the customer step-by-step through the process of solving their problem, making sure they understand each part along the way.
- If an issue can’t be resolved right away, you’ll smoothly hand it over to the next level of support for further assistance.
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- You’ll share clear and accurate information about our IT products and services, helping customers understand exactly what they need.
- You’ll reply to customer emails, offering helpful support and solutions to their technical questions.
- You’ll keep track of customer issues and how they’re resolved, ensuring everything is logged accurately for future reference.
- You’ll check in with customers to update them on the status of their issue and make sure their information is up to date.
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About TCS
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions, with a legacy of over 56 years in assisting some of the world’s largest companies in their transformation efforts. Our consulting-driven, cognitive-powered range of business, technology, and engineering services is delivered through our distinctive Location Independent Agile™ model, which sets the standard for excellence in software development. As a part of the Tata Group, India’s largest multinational conglomerate, TCS employs more than 601,000 of the world’s most skilled consultants across 55 countries.
